Shipping Policy

Thank you for choosing our products.

To help you clearly understand the delivery arrangements before placing an order, this Shipping Policy explains our shipping destinations, order processing times, estimated delivery times, shipment tracking, delivery issues, address changes, and other shipping-related matters.

We will make reasonable efforts to process and ship orders promptly based on the circumstances of each order.

Nothing in this Shipping Policy is intended to exclude, restrict, or diminish any mandatory rights that consumers are entitled to under applicable law.

1. Shipping Destinations

We currently provide standard shipping services to the following European countries and regions:

• Germany

• Austria

• Italy

• Spain

• Portugal

• Poland

• Czech Republic

• Slovakia

• Slovenia

• Croatia

• Greece

• Romania

• Bulgaria

• Estonia

• Latvia

• Lithuania

The actual shipping coverage may vary depending on the product category, inventory availability, warehouse location, and local logistics conditions.

If your delivery destination is not listed above, you may contact us before placing an order to confirm whether shipping to your location is available.

Customer Service Email:
📧 r0tmusuirondasu93z9z@gmail.com

2. Shipping Costs and Delivery Methods

For the countries and regions currently supported, we generally provide Free Standard Shipping.

The specific shipping costs and available delivery methods will be displayed at checkout.

We will select an appropriate logistics provider based on the delivery address, product availability, warehouse location, and actual transportation route.

Depending on the circumstances of the order, we may use:

• UPS

• FedEx

• DHL

• DPD

• Other qualified carriers

The logistics provider may vary depending on the transportation route, warehouse arrangements, or local delivery conditions.

If a particular order requires the consumer to pay shipping charges, additional transportation fees, or other related costs, we will provide the relevant information during the ordering process to the extent required by applicable law.

3. Order Processing and Shipment

After an order has been confirmed, we generally require 3–5 business days to review the order, prepare the products, and complete shipment preparations.

Normal order processing times are generally calculated based on business days. Weekends and public holidays are usually not included in the processing period.

Processing times may be extended due to:

• Public holidays;

• Promotional or special event periods;

• Temporary increases in order volume;

• Inventory adjustments;

• Changes in warehouse processing capacity;

• Technical or system issues;

• Other unforeseen circumstances.

We will make reasonable efforts to process orders within a reasonable period.

4. Estimated Delivery Times

Under normal transportation conditions, the estimated delivery schedule is as follows:

Shipping Stage	Estimated Time
Order processing and preparation	3–5 business days
Transportation after shipment	5–8 business days
Total estimated delivery time	Approximately 8–13 business days
Standard shipping fee	Free

The above timeframes are estimates under normal circumstances. Actual delivery times may vary and do not constitute an absolute or guaranteed delivery deadline.

Actual delivery times may be affected by:

• The destination country or region;

• Local delivery conditions;

• Carrier transportation arrangements;

• Customs or border inspections;

• Public holidays;

• Extreme weather;

• Logistics peak periods;

• Traffic restrictions;

• Force majeure events;

• Other circumstances beyond our reasonable control.

If applicable law provides for a specific delivery deadline, the relevant statutory requirements will apply.

5. Shipment Notifications and Tracking

After your order has been shipped, we will generally send you a shipment notification by email.

Depending on the circumstances of the order, the shipment notification may include:

• Shipment information;

• Tracking number;

• Carrier name;

• Shipment tracking information.

Tracking information may not become available until the package has entered the carrier's system and received its initial scan.

Therefore, during the initial period after shipment, the tracking page may temporarily show no new updates. This does not necessarily mean that there is a problem with the shipment.

If your tracking information has not been updated for an extended period, please contact us:

📧 r0tmusuirondasu93z9z@gmail.com

Please provide your order number and tracking number in your email so that we can investigate the shipment status.

6. Shipping Delays

We will make reasonable efforts to arrange delivery according to the estimated delivery timeframe, but transportation may be affected by various circumstances.

Potential causes of delays include:

• Peak logistics periods;

• Public holidays;

• Major promotional events;

• Customs inspections;

• Extreme weather;

• Local delivery disruptions;

• Carrier operational adjustments;

• Traffic or transportation restrictions;

• Force majeure events;

• Other unforeseen transportation circumstances.

If your order has significantly exceeded the estimated delivery timeframe and has still not been delivered, please contact us promptly.

We will review the order information and tracking records and, where reasonably possible, assist you in communicating with the relevant carrier.

7. Delivery Address and Order Information Changes

7.1 Before Shipment

If your order has not yet entered the shipping process, you may contact us as soon as possible to request:

• A change to the delivery address;

• Correction of your telephone number;

• Correction of certain order information;

• Cancellation of the order.

Because orders may enter warehouse processing shortly after submission, please submit any change requests as early as possible.

We will make reasonable efforts to assist with changes based on the current status of the order, but we cannot guarantee that every requested change can be completed successfully.

7.2 After Shipment

Once an order has been shipped, it is generally not possible to directly change the delivery address or cancel the shipment.

If delivery fails, the package is returned, or re-delivery is required because the delivery address, telephone number, or other delivery information provided by the consumer is incorrect, incomplete, or cannot be verified, we will communicate with the consumer regarding the appropriate next steps based on the circumstances.

If additional transportation costs arise as a result, they will be handled according to the specific circumstances and applicable law.

Nothing in this policy affects any statutory rights consumers may have regarding returns, refunds, withdrawal, or other mandatory consumer rights.

8. Taxes and Customs

Different countries and regions may have different tax and customs requirements.

Depending on the product type, order value, destination, and local laws, an order may be subject to:

• Import duties;

• Value Added Tax (VAT);

• Customs processing fees;

• Customs clearance service fees;

• Other legally applicable charges.

Where such taxes or fees are legally payable by the consumer, we will provide the relevant information to the extent required by applicable law.

Responsibility for taxes and customs charges may vary depending on the destination, product type, and circumstances of the order.

Consumers should also familiarize themselves with any applicable import and tax requirements in their country or region.

9. Damaged Packages and Incorrect Products

If a package has obvious external damage upon delivery, or if you discover that the product received does not match your order, please contact us as soon as possible.

To help us investigate the issue, please provide, where possible:

• Order number;

• Recipient's name;

• Email address used when placing the order;

• Tracking number;

• Photos of the product;

• Photos of the external packaging;

• A detailed description of the issue.

We will review the order records, product information, and shipping records and provide an appropriate solution based on the circumstances and applicable law.

For product quality issues, shipping damage, incorrect products, or other similar circumstances, any statutory rights available to consumers under applicable law will not be limited by this Shipping Policy.

10. Lost Packages and Shipping Issues

If the tracking information indicates that a package may have been lost, or if the shipping status has not been updated normally for an extended period, please contact us promptly.

We may investigate the matter based on:

• Shipment tracking records;

• Carrier feedback;

• Order information;

• Delivery information.

If it is confirmed that a transportation issue exists for which we or the relevant carrier are legally responsible, we will handle the matter in accordance with applicable law and the specific circumstances.

11. Failed Delivery and Returned Packages

Delivery may fail for reasons including:

• Incorrect delivery address;

• Incorrect contact information;

• No one available to receive the package;

• Multiple unsuccessful delivery attempts;

• Refusal to accept the package;

• Incomplete delivery information;

• Other circumstances related to information or actions provided by the consumer.

If delivery fails, we may contact you to confirm the appropriate next steps, which may include re-delivery, return of the package, or another appropriate arrangement.

If additional transportation costs arise from re-delivery or return, such costs will be handled based on the circumstances and applicable law.

Nothing in this policy affects consumers' statutory withdrawal rights, refund rights, or other mandatory consumer rights.

12. Special Circumstances and Force Majeure

Certain events beyond our reasonable control may affect order processing or product delivery.

Examples include:

• Natural disasters;

• Extreme weather;

• War or civil unrest;

• Government measures;

• Large-scale transportation disruptions;

• Major logistics system failures;

• Network or communication failures;

• Other events that could not reasonably have been foreseen or controlled.

In such circumstances, we will take reasonable and practicable measures to minimize the impact on orders and provide appropriate updates to consumers when relevant information becomes available.

13. Shipping Policy and Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or diminish any mandatory rights that consumers are entitled to under applicable law.

If any provision of this policy conflicts with mandatory consumer protection requirements under applicable law, the applicable law shall prevail.

For information regarding returns, refunds, and statutory withdrawal rights, please refer to:

Return & Refund Policy

For information regarding personal information and cookies, please refer to:

Privacy Policy

For information regarding website use, orders, and payments, please refer to:

Terms of Service

14. Contact Us

If you have any questions regarding shipping destinations, order processing, shipment tracking, estimated delivery times, delivery delays, damaged packages, lost packages, or other shipping-related matters, please contact us:

Customer Support

📧 r0tmusuirondasu93z9z@gmail.com

To help us investigate your request promptly, please provide your order number, tracking number, and a description of the issue whenever possible.

After receiving your email, we will review the relevant order information and provide appropriate assistance within a reasonable period.

Thank you for your understanding and support.